Item Personalization
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Frequently Asked Questions
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Several shipping options are available upon checkout.
Courrier: We use Gogoexpress as our main courrier.
Same Day Delivery: Please contact our stores to pick up directly from the branch.
Same Day Delivery for Customized Bowls: Same day deliveries for customized orders incur a separate fee. Please message us to avail of this.
Rush Orders: we can only accommodate rush orders in certain cases. Please email us at hello@olliebowls.com or DM us at @ollie.bowls on IG to discuss options.
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Please wash bowls after every use, even if you just use it for water. Biofilm build up can lead to rust formation on the bowl, stainless steel is not 100% rust resistant. With proper care, this can be avoided. Please read more about biofilm and bowl care here.
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Our bowls are powder coated. It is SUS304 stainless steel. The bottom ring is made of silicone.
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Customization lead time takes a total of 10 working days upon receipt of photo. Delays can be caused by late approvals and late sending of photos - so please ensure that you send these right away!
If you are availing of a portrait, please send photos to hello@olliebowls.com or upload on our customization tool right after placing your order to avoid delays.
We always ask for your approval before we engrave. We do not engrave until we receive your approval. Please check your email regularly.
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We do not allow returns or exchanges of used items.
If you have a concern with your products, we can return or exchange if reported within 24 hours of the delivery date. Please email us at hello@olliebowls.com or DM us on Instagram at @ollie.bowls