About our bowls:

1. What is double wall stainless steel?

Double wall stainless steel means what you think it does! There are two "walls" of  stainless steel separated by air. The two walls act as a "barrier" to prevent heat transfer. This is how our bowls keep water colder for longer than the average bowl! It is 18/8 anti-puncture stainless steel, which mare our bowls super durable. Lastly, our stainless steel material makes clean up so much easier! 

2. What does the silicone base do?

Our silicone base is meant to give the bowl more stability and make it slip less. Please note that the silicone base is more effective on certain floorings than others. 

3. Are Ollie Bowls dishwasher friendly?

Ollie Bowls are dishwasher friendly BUT we highly recommend that you hand wash your Ollie Bowl to maintain its quality. The heat from the dishwasher may affect the bowl. 

4. How should I care for my bowls?

Wash your bowl after every use with cold soapy water. Dry your bowls COMPLETELY with a towel. Keep your bowls in a cool and dry place. Avoid keeping the bowl face down on the sink or any surface to prevent any moisture build up. 

5. Is the bowl for water only?

No! Our bowl can be used for anything: kibble, water, raw food or even ice cream! Get creative! We'd love to see how you use your Ollie Bowls for your furry friend! 

 6. What if my bowls rust? 

Stainless steel is naturally subjected to rust. Ollie Bowls is not liable for rusting on the bowl as it is directly caused by the care of the bowl. We recommend that you always wash your bowl with pet friendly soap and water and let dry completely. Please always keep it in a cool and dry place.

 

Customization: 

1. How much is customization?

We offer customization at a fixed rate of PHP350 for the 24oz Mini Bowls and  PHP500 for the 32oz and 64oz Bowls.

2. Can I only engrave a name? 

No! You can opt to engrave a special logo. Just type  your pets name  instead of a name in the "Customize it!" section of the product. Once you checkout, send the logo you want with your name and order number to hello@olliebowls.com

3. Why is there a character limit in the customization?

Due to the curvature of the bowl, our customization is limited. But shoot us a message and we’ll make your dream bowl work! 

4. I want to change my customization design, can I do it? 

You have 3 hours from your order confirmation to change your customization. We process our orders immediately to ensure we get your bowls to you right away! 

 

Delivery: 

1. What are your lead times for delivery?

Metro Manila is 2-3 business days. Provincial is 3-10 business days depending on the location. Please note that delays may occur on the courriers end. 

2. What courier do you use for delivery?

We use LBC for our deliveries. 

3. I'm located in Metro Manila, can I pick up my order by a third party courier? 

We can accommodate pick ups at our BGC flagship and Robinsons Magnolia store.

 

 

Cancellations: 

1. Can I cancel my order?

You have 3 hours to cancel your order.

2. Can I change my order after I've checked out? 

You can change your order up to 3 hours after placing it. 

 

Returns and Exchanges: 

1. Can I return or exchange my order?

We only accept returns or exchanges for:

• Wrong item received

• Defective items

• Damaged items upon delivery

Requests must be made within 72 hours of receiving your order.

2. What conditions must be met for a return or exchange?

To help us review your request, items must be:

• Unused

• In their original packaging

Please also send your order number along with clear photos/videos of the item and packaging.

3. Can I change my bowl for another color?

You may change the color of your bowl within 3 hours of placing your order. Unfortunately, we cannot accommodate color exchanges once the order has been shipped or delivered.

4. Are customized items eligible for return or exchange?

Customized or personalized items are non-returnable and non-exchangeable unless the item arrives defective or incorrect.

5. Who covers the shipping fee for exchanges?

For approved exchanges due to defects or incorrect items, Ollie Bowls will cover the replacement shipping fee.

For other approved exchange requests, shipping fees will be shouldered by the customer.

6. Are sale items eligible for return or exchange?

All clearance items (warehouse bowls and the like) are final sale and cannot be returned or exchanged.

7. What is not considered a defect?

Minor color differences caused by lighting, screen settings, or natural material variations are not considered defects.